Membership support
Choose the option that works for you. You can visit your home club or submit your request online.
Preferred option
Prefer to talk it through? Visit your home club during staffed hours. We'd appreciate the chance to understand what's changing and see if a freeze or another option could help. If you decide to cancel, you can complete the form during your visit.
Online option
Use our online member form. You don't need a visit or a conversation with staff to submit your request.
Submit cancellation or freeze requestCancellation requires 10 days' notice, except during the 7-day trial.
Before you start
Don't have your agreement number? Email member services and we'll send it with the form link.
Another option
You can also request a freeze at the front desk or through member services.
Clear from start to finish
If you submit the form on the 1st and your next payment is due on the 7th, that payment falls within your 10-day notice period. It is still charged, and you keep access through the period it pays for. Your actual dates depend on your billing schedule.
A few important details
Training has a separate agreement. It needs its own cancellation request and the same 10 days' notice. Cancelling your membership does not cancel training, and cancelling training does not cancel your membership.
Cancel before your first payment on day 7 and you won't be charged. The 10-day notice does not apply during the trial. If you continue, the first payment is $49.99 at South Anchorage or $39.99 at East Anchorage, then every two weeks.
Within the first 3 business days after signing, you may cancel by written notice delivered in person or by certified or registered mail to the club where you joined.
A freeze starts on a billing date, not the day you ask. It runs until a later billing date, for at least 2 weeks. We can end it early if you're ready to return.
Current Basic, Essential and BR Signature plans have no long-term contract and bill every two weeks. Some older memberships bill monthly and have the same 10-day cancellation notice. Prepaid memberships end on the date in your agreement. The signup form shows any enrollment fee and the amount due today. The annual enhancement fee is charged 60 days after you join, then yearly while your membership is current.
Questions
Visit your home club during staffed hours to complete the form in person, or submit it online at members.bodyrenewalaska.com without a visit or call. Your 10 days' notice starts when the form is submitted.
No. You can submit online without a visit, call or conversation with staff. Your notice starts the day the form is submitted.
No. We'll send you the form link, but your request is received only when the form is submitted online or at the front desk.
A payment scheduled within your 10-day notice period is still charged. You keep access through the billing period that payment covers.
At the end of your last billing period after the 10-day notice. Email member services to confirm your specific date.
No. Personal and semi-private training have separate agreements and need their own requests, also with 10 days' notice.
Your first BR Signature payment is charged on day 7: $49.99 at South Anchorage or $39.99 at East Anchorage, then every two weeks. Cancel before day 7 and there is no charge. The 10-day notice does not apply during the trial.
Yes. A freeze runs from one billing date to a later billing date for at least 2 weeks. Up to 3 months per calendar year are free, then it costs $5 per month. Your membership rate stays the same.
Email member services and we'll send it with the form link.
We're here to help
For your effective date, final payment, agreement number or freeze timing, contact customerservice@bodyrenewalaska.com.
10325 Old Seward Hwy
Anchorage, AK 99515
Staffed Mon–Fri 10 a.m.–7 p.m.
Sat–Sun 10 a.m.–2 p.m.
7731 E Northern Lights Blvd #290
Anchorage, AK 99504
Staffed Mon–Fri 10 a.m.–8 p.m.
Weekends by appointment
Last updated: November 10, 2026
